Capitec Call Centre Agents | Apply with Grade 12

Capitec Call Centre Agents | Apply with Grade 12

Capitec Bank is seeking enthusiastic individuals who have completed Grade 12 to join their team as Call Centre Agents. This role involves delivering exceptional customer service, addressing clients’ banking inquiries, resolving issues, and providing information about Capitec’s products and services.

Job Details:

  • Position: Call Centre Agent
  • Location: Johannesburg, GT, ZA
  • Company: Capitec Bank Ltd
  • Date: 20 June 2024
  • Application Link: Apply Now

Purpose Statement:

To provide telephonic support and chat support via Glia to clients across the Business Bank product range, ensuring timely and efficient service while adhering to company policies, processes, and procedures.

Experience:

  • Minimum: 1 year of service call centre experience.
  • Ideal: Experience in a banking environment, conflict management, basic technology understanding, and familiarity with telephonic and online communication tools.

Qualifications:

  • Minimum: Grade 12 National Certificate / Vocational.
  • Ideal: FAIS accredited as Key Individual and approved by FSCA.

Knowledge and Skills:

  • Minimum: Knowledge of client service principles and practices, ability to share information clearly, strong enunciation and pronunciation.
  • Ideal: Knowledge of the banking environment, conflict management, and basic technology.
  • Skills: Communication, computer literacy (MS Word, MS Excel, MS Outlook), interpersonal and relationship management, attention to detail, analytical skills.

Conditions of Employment:

  • Clear criminal and credit record.
  • Willingness to work regular shifts, weekends, or rotational standbys.

How to Apply:

  1. Assessment: To understand life at Capitec and complete a short assessment, visit here.
  2. Application: Finalize your application by clicking on the “Apply Now” link.

Capitec Bank offers a dynamic and supportive work environment, providing opportunities for growth and development in the banking sector. If you are self-motivated and passionate about customer service, this could be the perfect role for you.

Apply Here

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