Purpose of the Job
The reason of the Team Leader function is to manipulate and construct the new garb brand, pressure an extraordinary carrier culture, oversee shop standards, operational excellence, and increase service, sales, and inventory techniques alongside the team. The position helps the Store Manager in all sides of the shop operations and takes full accountability of the keep throughout scheduled shifts and/or in the absence of the Store Manager.
The function oversees and helps a crew comprising Sales Consultants and Associates who provide helpful, and correct product information, instore patron assist and in the end work collectively to supply a convincing and aggressive trip as ambassadors of the brand.
Key obligations include:
Stock administration and merchandising plans
Manages loss prevention and associated mitigations
Encourages the success of income targets, and focusses efforts on return purchaser visitors to the save as a key indicator of success.
Job Objectives
The function helps the Store Manager in all aspects of the shop operations and takes full accountability of the save at some stage in scheduled shifts and/or in the absence of the Store Manager.
Manage each thing of the everyday going for walks of the shop for the duration of scheduled shifts, consisting of running standards, save administration, security, sales, aftersales, stock, and merchandising (People, Process, Product).
Together with the group grant a pleasant and enticing client experience.
Maintain a tremendous and active ecosystem with precise interest to patron carrier and public relations.
Provide management to the allotted group / shift – motivating, leading, coaching and growing the team. Participate in daily, weekly, and month-to-month save conferences to share shop and person performance, rejoice pinnacle provider and sales, power identification of coaching wishes and attendance, supply keep operations / requirements updates as properly as broader organisation initiatives underway.
Maintain adherence to buying and selling hours, procedural opening and closing requirements (including key service controls) and sufficient resourcing cowl to meet the desires of clients (considering top buying and selling trends).
Consistently preserve save look to recommendations and standards. Keep a neat, clean, well-stocked environment. Adhere to all requirements associated to signage labeling, planogram integrity, seasonal fashion guides, and merchandise presentation making sure excessive requirements in product range, inventory stages and presentation (and associated inventory smoothing).
Support and coordinate all elements of operational endeavor and administration of requirements pertaining sales, price, and advertising discounts, decreased to clear, donations and associated pricing material.
Support / coordinate, monitor, and mitigate losses all through the inventory motion cycle from factor of arrival at shop premises, verification of receipt, via merchandising, promotions, sales, self-checkout, recycle/return processes, and replenishment, managing shrinkage controls (including RFID tag controls) during the process.
Support / coordinate stock levels, assets, and costs inside the save via making use of economic controls and automatically reviewing all operational processes. Ensure that inventory is monitored and counted daily.
Provide inventory administration – make certain that the Sales Consultants and Associates continue to be targeted on the front of residence whilst different administration is required from a lower back of residence perspective.
Deliver daily, weekly, and month-to-month reviews and displays as required.
Share tips related to the non-stop enchantment of keep operations, marketing campaign ideas, service, and income possibilities etc. Support an modern and open shop environment.
Provide aid to the broader Team and different shops / initiatives as required.
Support / coordinate a lifestyle of non-negotiable compliance with organization guidelines, standards, procedures, and insurance policies which include however now not restricted to security protocols – Health & Safety (OHSACT), Security and associated Loss Prevention.
Qualifications Essential
Grade 12
Desirable
Relevant post-matric publications and skills
Experience Essential
+1 years publicity to a retail or service-oriented save environment, managing a small crew (in a Team Leader / Senior capacity) in a patron interfacing, income and inventory oriented environment.
High power person with universal save group chief and administration journey with publicity to garb / garb / trend retail.
Exposure to retail systems, technologies, and new innovations.
Understanding of procedures, standards, and suggestions in a retail shop context – Company insurance policies and procedures, operational controls, loss prevention and mitigation, Health & Safety – OHSACT techniques etc. Flexibility to work daytime, afternoon and night shifts, weekends, and vacations inside legislative requirements. (To make certain that we optimize our carrier shipping to our clients and align with our teams, the working hours for this position are deliberate towards a weekly time table (any days from Monday to Sunday (shift work), such as public holidays).
Knowledge and Skills
Energetic, enthusiastic, creative, well-groomed, reliable, punctual, and no longer afraid of challenging work.
Team oriented, with a social character that prospers round human beings (store crew and customers) – makes humans experience cosy by using adapting their method to swimsuit their needs.
Positive mind-set with the capability to instruct and encourage staff. Inspiring teamwork, main via example, and persistently centered on handing over fantastic results.
Independent trouble solver, speedy thinker, and learner, adaptable to change.
Work properly beneath strain and cope with a couple of priorities.
Set desires and priorities, arrange outputs, maximize potential and productivity.
Sales orientation with a sturdy eye for element and the capability to execute planograms, seasonal fashion courses and different visible merchandising to specification.
Comfortable working with information – put together reviews & figures and furnish observations and insights. Excellent verbal exchange competencies – each written and verbal.
Physically sturdy – capability to stand or stroll for lengthy intervals of time, carry things, climb up ladders etc. Integrity, sturdy code of behavior and compliance.